1. I’ve purchased an item of Fox fishing tackle, but it appears faulty. What should I do?
2. I’ve broken my Fox product, can it be repaired?
3. I’m thinking of buying a Fox item of tackle, yet need some more technical details like the weight or dimensions. Where can I find this information?
4. Have you previously encountered any problems with certain Fox products?
5. I need to get a product serviced? How much will that cost?
6. How do I contact Fox customer services?
Answers
1. I’ve purchased an item of Fox fishing tackle, but it appears faulty. What should I do?
Your first port of call should be your local tackle shop. They may then contact Fox International Customer Services. We will try to help over the phone, or request the product is sent back. We will then look to repair the product or send out a replacement FOC (if it’s a manufacturing fault).
2. I’ve broken my Fox product, can it be repaired?
Without seeing the break, we can’t give you a definite answer. Again, it’s best to take the product to your local tackle shop or give us a ring. If we can fix the product, we will do. If not, we’ll advise on organising a replacement. If the break is due to an operator error, a cost will usually be charged. We can advise on this when we see the product.
3. I’m thinking of buying a Fox item of tackle, yet need some more technical details like the weight or dimensions. Where can I find this information?
Where possible we will try to include these details on this very website. Simply, go to the product directory and find the product you’re enquiring about. Or, look in our downloadable catalogues. These pages hold more technical information and should give you the answer you’re after. If you’re still struggling, feel free to give Customer Services a call.
4. Have you previously encountered any problems with certain Fox products?
This isn’t meant to sound cocky, but the answer will almost always be ‘no’. At Fox we pride ourselves on having one of the best teams of angling consultants in the world (that’s no exaggeration). These guys put products through extreme pressure to ensure that once they are launched, the chances of things going wrong is greatly reduced. However, as with all types of manufacturing, very rare glitches do happen. In this instance we will replace, or repair, the product free of charge. Remember, all Fox products are tested for months on end before being released. If a fault is there, we’ll find it before launch!
5. I need to get a product serviced? How much will that cost?
It obviously depends on the product, but as a rough idea to service a Fox Micron Bite Alarm we charge just £27.50 and that includes carriage back to you. For a full list of prices click on the link below. If an item isn’t listed, contact us for a quote.
6. How do I contact Fox customer services?
Easy, just ring our main switchboard on 0208 559 6500 and ask for customer services.
You can also contact Fox International customer services through the following ways:
Phone: 0208 559 6500 – ask for customer services
Post:
Customer Services
Fox International
Fowler Road
Hainault Business Park
Essex
IG6 3UT
Email: customerservices@foxint.com
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